BT phone towerOnce upon a time British Telecom (BT) dominated the marketplace and companies had little choice but to go with the telecoms giant. This was primary because BT owned the lines, leaving other smaller companies to rent the lines from BT.

Although this may still be the case that BT holds the lines for the vast majority of the country, since the deregulation within the marketplace, consumers now have far more choice than ever before.

This change brought about a much needed and refreshing look at the telecoms industry. This move has also given businesses a greater opportunity to be able to choose from a variety of wholesale companies, each with their different offerings and price points.

While some companies will prefer to choose a small, local provider for their telecoms services, others will feel more comfortable with a nationally recognised brand.

However, the competitiveness of the industry has meant that all companies small and large have had to raise their game and provide an outstanding service and reasonable prices to compete and remain in business.

One advantage of working with a smaller company is that the support is often handled in-house, meaning that your call will not be routed to a call centre in another country where communication can become difficult. Secondly, with a small local company you often get the benefit of a more personalised service and quicker response and call-out times if your situation requires an engineer.

Other Benefits of Using a Smaller Provider

1. Pricing


As mentioned above, pricing can often be more reasonable than the bigger competitors such as BT. These providers have the ability to cut their costs and all the while, still use the services of BT’s Openreach technicians when it comes to installations or should problems arise.

2. Customer Service


Customer service is a big consideration in most marketplaces nowadays. However, the telecoms industry is one where the consumer is paying particular attention.

This is likely to be due to many consumers having the frustrating experience of their technical support calls being routed to other countries and handled by people who are not native English speakers. This makes the understanding rather difficult. Having all your calls dealt with by a native speaker who is also close by is a great plus point for many businesses.

3. The quality of Service


Since the deregulation, BT now offers smaller companies the opportunity to use their Openreach technicians as part of the wholesale deal. This means that local telecoms providers can now offer top quality support and assistance to their clients. If there are any issues with your lines, then you can have the peace of mind that the help is coming from the best.

Fluent Technologies Ltd are a small telecoms provider in the South-East of the United Kingdom. Based in Kent, Fluent provide some businesses with telephony services all across the South-East.

Fluent have been in business since 2000 and have won awards in the telecoms industry for their services and levels of support. Partnered with some of the leading industry telephony providers, Fluent are an excellent choice for any small business when it comes to communications.

If you’re looking for a great BT alternative, Fluent Technologies Ltd offer good packages at reasonable rates for businesses.

a picture of a business phoneWith telephony infrastructure and systems changing with the ever evolving technology, businesses have been forced to switch from the traditional phone systems to more advanced ones.

The latest phone systems today support both mobile and VoIP, which makes business transactions and communication relatively easier.

Switching to a new/advanced phone system can, however, be an intimidating task for many. This is because many factors need to be put into consideration before settling on a new phone system. Outlined below are some of the top features you should look for when shopping for a phone system for your business.

1. Call Forwarding (Find Me) Feature

Modern phone systems come with a real-time call forwarding feature that makes it possible for clients to find you (the business owner), on your cell or other available sources. This feature allows custom settings and rules that help ring all your devices simultaneously, or with a chosen sequence. If you are unreachable on all devices, the system then directs the caller to voicemail.

2. Voicemail Transcription

Voicemail transcription is one of the latest features in business phone systems that help transcribe voice messages into text. This makes it easier to scan through a message(s) much faster than listening to slow voice messages.

This feature, therefore, helps eliminate time wasted trying to catch up with voice messages. Another added advantage that comes with the latest business phone systems is the ability to transcribe the audio messages into text, then sending them directly to your mail. This means you can respond to these messages from your smartphone, tablet, or even a personal computer.

3. Total Control Over Active Calls

If you need full control over all active calls, then this is the feature to look out for. With voice digitisation a reality, it is much easier for administrators to integrate voice calls with computers, hence very easy to monitor.

The control feature allows business managers or supervisors to listen in on a call, give suggestion to an employee, or join in on a call-progress. With this feature in place, business administrators can be able to monitor, whisper or even barge thus making their work easier especially when training employees. This helps improve client/customer service and satisfaction.

4. Security

securitySecurity is a fundamental requirement for almost all businesses. This is because everyone needs to transact in a secure environment limiting hackers and other malicious people from eavesdropping on calls.

Many of the new business phone systems in the industry today are cloud-based, meaning much of the company data is safe. Cloud-based systems offer an extra layer of security in the form of firewalls, thus making an administrator's work much simpler. In addition to this, VoIP systems can be used from across the globe without necessarily depending on a telecom company’s network.

5. Record Features

Call recording is an important feature for businesses. The ability to record calls enables a company to serve its customers much better, thus improving client retention and satisfaction.

Another reason many enterprises and organisations are switching to the modern phone systems is the fact that, anyone can manage the system from a simple web browser interface. This is unlike other systems that require using a complex system that requires days of training for one to understand.

Running business phone networks and ensuring everything runs correctly/smoothly can be a challenge. Nonetheless, investing in a business phone system with some (if not all) of the features outlined above should make your work much easier and manageable.

voip phone systemSwitching to VoIP can save a business a tremendous amount of money. Also, VoIP can provide companies with features and services that will improve their overall productivity.

With that said, it can be challenging to adjust to VoIp at first. A lot of people out there don't know where they should get started.

Keep reading if you want to learn the essentials of VoIP.

1. Make Sure You Have Enough Bandwidth

Before you put money into VoIP, you'll want to make sure that your internet service provider provides you with enough bandwidth. If your company makes a lot of calls and sends a lot of messages, you may go through your bandwidth very quickly.

Talk to your ISP about VoIP and see if they would recommend it for you. If your current plan isn't a good match for VoIP, you might want to think about upgrading to something else.

2. Take Advantage of SIMs

SIMs, or simultaneous calls, is one of the biggest benefits that VoIP can offer. If you can handle many calls at once, you'll be better equipped to serve your clients.

You may want to consider making a slight reduction to the voice rates of your calls. This will allow you to have even more calls at once. While there will be a small drop in call quality, it won't be noticeable to the average person.

3. Make Sure You Have A Great Router

good quality routerIf you're going to be relying on your ISP for your phone services, you're going to want to ensure that you make the most of your connection. Invest in a high-quality router. You'll be able to improve the quality of your calls significantly.

One of the main features you should look for in a router is a high QoS. The better your QoS is, the better off you will be.

4. Make Sure You Have Great Phone Equipment

A lot of people out there are tempted to spend less on phone equipment. They may assume that high-quality phone equipment isn't worth investing in.

However, it's easy to find top-of-the-line phone equipment for a bargain price. Don't skimp on your gear. Shop around and look for great deals instead.

5. Watch Out For Bandwidth Drains

There are a number of things that can drain your bandwidth. Make sure you're monitoring your bandwidth usage so that you can identify and resolve problems right away.

A lot of people use software or an app to keep track of their bandwidth. When bandwidth usage is exceptionally high, people will be able to find out what the cause is.

Summary

As you can see, there are a lot of things you'll have to learn about VoIP. With that said, once you adjust to it, you'll be able to enjoy all the benefits that it offers.

Take the time to familiarise yourself with VoIP. The more you know about what it can offer to your business, the easier it will be for you to enjoy the features and savings.

Here is some more detailed information about VOIP from voipfone.co.uk.

For an easy to understand animation video of how VOIP works, please see below.

old telephone systemWhen you get dressed in the morning, the chances are good that there are different brands that make up the clothing in your ensemble. You end up picking out the items based upon whatever appeal they have to your mood or what will be going on for that day. You mix and match them to go along with your style.

Wardrobe options are something that helps to enhance your ability to meet situations that face you, head on. Speaking, you never want to allow your clothing to disrupt any of your interactions.

Just like your clothing, options are always crucial when it comes to the phone system that you have for your company. Each business is going to come with their very own communications needs and it calls for tweaking to address them the right way. However, what can you do if you find that you are locked into some proprietary telephone system vendor?

It could mean that you are going to be limited regarding flexibility and there could be a legacy phone system that will limit your ability to customise. In this case, you can think about upgrading to a phone system such as IP-PBX. This will give you a bit of freedom so that you can mix and match your SIP and VoIP providers just like you would if you were shopping for brands in your closet.

Here are some of the different ways that you can choose the configurations with your IP-PBX telephone system so that you can meet the needs of your business:

Maintain A Good PSTN Connection

When you upgrade to an IP-PBX, it does not mean that you have to get rid of all of your PSTN lines. When you use a VoIP gateway from the vendor that you choose, you will be able to connect the IP-PBX server with the PSTN lines. This can be beneficial for any company that wants to make a more gradual transition into the world of IP telephony.

More about PABX systems here in this video

Integrate Your SIP Phones

If you have a company that goes with internet based infrastructure, SIP phones will be a good solution. The hardware phone will be similar to a desk phone, yet it will receive and send calls from the internet.

VoIP Gateways And Long Distance Calling

Offices that have multiple locations across the globe can run into issues with long distance calling. If you have an IP-PBS, you can create a bridge that connects your phone lines using the internet. This will help to connect to remote locations without long distance charges that are imposed by your telephone carrier.

telephoneHello dear readers, thank you for visiting our site. We are currently going through a site overhaul and will be back up and running shortly.

We know you like to read the best information on computers and technology form us, so we will try not to disappoint you. We will be bringing you the information you need to know about computers, technology and communications.

Technology and communications are fast shaping our daily lives. Therefore, it is important to stay abreast of all the latest information in the industry so you can stay ahead of the curve and improve your business.

First things first, if you are currently in the process of setting up a new business and you need too get various aspects of your business technology set up with minimal cost, then one place you are going to want to start to look is how to set up your business phone system and save money at the same time.

Therefore, we’d like to leave you with this great video on how to set up your phone system without the need for costly engineering bills. So if this is something you would like to save your business money on then we hope this video will prove very useful to you to get this done properly in the cheapest possible way.